Help & FAQs

Q: Why consign with Double Vanilla?
  • We will promote your luxury items on Double Vanilla's Youtube channel (over 12 Million viewers to date) and other social media platforms.
  • We are local (if you're in the GTA or Canada)
  • We offer HIGHLY competitive rates - you will keep 80% to 90% of what we sell your item for vs other consignment companies take up to 50% to 60% of the sale price on average.

Q: How do you authenticate items?

A: We double authenticate every item by using a third party authenticator for all items as well as we rarely accept items that do not come with the original receipt.

Q: What brands does Double Vanilla accept for Consignment or Buyout?  
A: Most luxury brands such as Chanel, Hermes, and Louis Vuitton. Fill out the contact form on the homepage to inquire about consigning your luxury item(s) or email

 *Some items may not be accepted due to: condition, resale value, or style.

Q: What if my consignment item(s) does not sell?

A: There is a 2 month consignment term. If your item(s) does not sell within this time frame we can discuss either lowering the price or waiting for a period of time to relist if you wish.

Q: What are Double Vanilla's consignment fees?

A: We pay you 80% to 90% of what we sell your item for.

Q: How long will it take for my consignment item(s) to sell?

A: Item's can sell within the week but we do have a 3 month consignment term. After 2 months (or earlier if you so choose) we can discuss lowering the price or choosing not to sell at this time. Certain items are more sought after during different months of the year. For example, a Louis Vuitton Damier Azur (cream/white) print is more popular in the spring/summer months so there will be more demand for that item during March to July. If this item is not selling in November, we can decide to wait a few months when demand is higher. 

Handbag & Accessories Condition Rating and Grades:

New: 5 Item appears to have not been used and shows no signs of wear

Like New: 4 Item is like new with very slight signs of use. Natural tan leather may have darkened slightly although no signs of use.

Gently Used: 3 Item shows obvious signs of use, but no significant wear. Item may have scuffs, stains, scratches, or rubbing that is visible. Natural tan leather may have darkened over time with use.

Well Used: 2 Item has been well-loved and wear is noticeable. Significant signs of wear throughout, especially on the bottom corners. Does not have any holes or tears and still has a lot of life left in it.


If you have any questions or need help please email customer support at 

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